# Compass Claim Solutions > Compass Claim Solutions is a Tampa, Florida-based public insurance adjusting firm with over 10 years of experience representing homeowners, condo associations, business owners, and commercial property owners in negotiating property insurance claims. They work on a contingency basis — clients pay nothing unless Compass Claim Solutions collects on their behalf. Compass Claim Solutions acts solely on behalf of the policyholder (not the insurance company) to identify losses, document damage, prepare claim documentation, and negotiate maximum settlements. They also assist with reopening previously settled claims if a policyholder believes they were underpaid, and offer independent appraisal and umpire services for disputed claims. ## Services - [Adjuster Services](https://compassclaimsolutions.com/adjuster-services/): Public adjusting for hurricanes, flood damage, plumbing leaks, fire damage, wind/storm damage, mold damage, lightning damage, and theft/vandalism claims for homes and businesses in the Tampa Bay area and throughout Florida. - [Appraiser Services](https://compassclaimsolutions.com/appraiser-services/): Independent insurance appraisal services for policyholders who believe their insurer's settlement offer doesn't reflect the full value of their loss; covers the appraisal-clause process and selecting a neutral umpire when appraisers disagree. - [Umpire Services](https://compassclaimsolutions.com/umpire-services/): Acting as the neutral third party who resolves valuation disputes between a policyholder's appraiser and the insurance company's appraiser during the appraisal process. ## Company - [Home](https://compassclaimsolutions.com/): Overview of Compass Claim Solutions' public adjusting services, the types of losses they handle, and how the claims process works. - [About](https://compassclaimsolutions.com/about-us/): Background on the firm and its team, led by adjuster Shawn. - [Testimonials](https://compassclaimsolutions.com/testimonials/): Client reviews describing experiences working with Compass Claim Solutions on claim settlements. - [Contact](https://compassclaimsolutions.com/contact/): Contact form and phone number to request a free claim consultation. - [Blog](https://compassclaimsolutions.com/blog/): Articles on insurance claims topics, the public adjusting process, and property damage issues. - [Privacy Policy](https://compassclaimsolutions.com/privacy/): Site and data privacy policy. ## FAQs - [FAQs](https://compassclaimsolutions.com/faqs/): Answers to common questions, including: - What a public adjuster is and why one is needed - Why to hire a public adjuster even if an insurance company has already assigned its own adjuster - Whether to get a second opinion even on a settlement offer that seems fair - Reopening a claim after receiving an insufficient settlement check - How public adjusters are paid (contingency fee — paid only when the client is paid) ## Contact - Phone: (352) 502-5928 - Service area: Greater Tampa Bay and throughout Florida - Facebook: https://www.facebook.com/ - LinkedIn: https://www.linkedin.com/ ## Optional - Compass Claim Solutions explicitly states its service costs nothing unless they collect a settlement for the client. - The firm can both initiate new claims and reopen/renegotiate previously settled claims if a policyholder was underpaid.